Consumer Redressal

I purchased a 40 inch LCD TV from VU brand via Croma retail in 2011 August for Rs. 25,990/-. This is our first VU product & was a gift to my 67 year old mother exactly 3 years ago to this day. We called in the service centre to look into pink lines on the screen, & were told that the control unit on the screen is not working requiring repair at cost of close to 90% of purchase cost rendering the repair unviable & resulting in premature loss to me. We are quite shocked to learn that this has happened in 36 months of purchase. We patronize several electronic TV brands & currently have a Panasonic Viera, Philips & Samsung LCD TV\'s all purchased 6 + years ago & still operating efficiently. We approached CEO of VU, Devita Saraf to look into this matter, & she merely pointed us back to the service centre who repeated the same offer of replacing the LCD panel at our cost. It is inappropriate & irresponsible on the part of VU to have sold us a substandard product whose parts replacement in