Consumer Redressal

I have complained on March,14 for my Kenstar Geyser KGS 06W5P Sl.No. 2508117405021-00903. The technician said that the Element was not working and to be changed at Workshop i.e Authorised Service Centre (Millenium Service Centre, 17 Roy Bahadur Road, Behala, N/L- 14 No. Stand, Kolkata-34). I had received the Geyser after repair on 26/04/14 and they charged Rs. 1050/-. Without being used, after one and a half month it was found that the Geyser was not working. I again complain (No KOL 1406140045) on 14/06/14. The technician told that the Element needed attention at Workshop. On 12/07/14, when I get there for taking delivery, it was told to me that Element was changed again and this time also, I have to pay the charge again for the Element.. I had further mailed the complain twice to Kenstar Service Centre and also sent a hard copy, but the reply is still awaited. However expecting a strict action to these Service Centres/Companies from Consumer Redressal so that I get justice/solution