Consumer Redressal

I had made a purchase on www.amazon.in. They had charged me additional for speedy delivery. However, even after a fortnight the product was not delivered. I made subsequent calls to the customer service number on the website through the call me option. In all the calls I wasnt given any resolution and no date as to when my product will be delivered was told to me. A week later since all my efforts seemed to go in vain I resorted to cancelling my order. Now here starts my another problem and that is I had to follow up to know when is my payment being reversed but no assuarance had been give. I was not allowed access to any higher authority whom I could speak to. So I had to resort to social media to catch their eyeballs Once I posted on social media about the worst serve rendered by Amazon India, I got a call saying my money would be soon reversed within 5 days as my complaint had been accepted. but havent received my payment. I need monetary compensation additional to original amount.