Consumer Redressal

This refers to complain no RNA140817057848 regarding our 1.5 ton split AC purchased on 9-5-2011 for Rs. 26,290 in Vadodara. 17-8-2014 complain registered at the call centre that AC is not cooling properly 18-8-2014. Engineer visits and says no gas, another team will come for gas issues. They collect Rs. 450 as visit charges saying it will be settled in the final bill. 19-8-2014. Another team visits, inspects, says cooling coil spoilt and will have to be replaced. Approximate estimate Rs. 6000. The indoor unit will have to be taken to service centre and shall be picked up only when the spare is available. 21-8-2014. Indoor unit is picked up and we are asked to pay Rs. 300 as transportation charges. But as per LG policy, they did not give us any document saying that they had our indoor unit nor did they mention anything anywhere on paper!! 25-8-2014. The service centre incharge says that the spare received is defective and will take a couple of days more. 1-9-2014. The service cent