Consumer Redressal

ATM failed transaction done worth Rs: 40,000 on 18th Jul\'14. In ATM there are CCTV not active, bank unable to provide footage. as per bank manager they don\'t have CCTV footage because Hard Disk crashed.such atrocious bank manager at @ branch As per the RBI instructions ( DPSS.PD.No. 2632/02.10.002/2010-2011 dated May 27, 2011 ), banks have been mandated to resolve customer complaints by recrediting the customers account within 7 working days from the date of complaint. Effective from July 1, 2011, banks have to pay customers Rs. 100/- per day for delays beyond 7 working days. The compensation has to be credited to the account of the customer without any claim being made by the customer.If the complaint is not lodged within 30 days of transaction, the customer is not entitled for any compensation for delay in resolving his complaint.