Consumer Redressal

This is with reference to an incident we faced with Ola Cabs which resulted in our missing a train on Saturday,23-Aug.We had booked an Ola cab for a 12.30 pm pick up at 9.15am. We got a confirmation message that the booking has been done. We did not receive any driver details because of which we called the Ola customer care. It took us 20 mins to get through the line post which we were asked to be on hold as they would sort out the problem. I was put on hold for good 5-6 mins and then the call was cut. By then we had to book another cab and go to the station and in this whole process we missed the train. On our way back is when I spoke to their customer care executives. The floor supervisor asked me to send across all the etickets and inovoices of cabs for them to come up with a solution. From that day I have been calling them everyday and they haven\'t been responding well. They say it will be done in 24hrs and this is being told for more than 10 days and nobody is responding.