Consumer Redressal

Date – 1.9.2014 Dear Sir, Myself Mr. Bhavin Sathawara from Ahmedabad ordered the following material from Ebay. Booking Date – 5.8.2014 Item Description – Samsung Galaxy Grand 2 Sm – G7102 – 8 GB - Black Ebay Price – Rs.13000 Color – Black Item Number – 20113654239 Seller ID – Wirelesskart Seller Name – Mr.Gunjan Goswami Mail Id – gunjangoswami12@gmail.com Mobile No – 09867781892 / 08652373774 Order Received Date – 18.8.2014 But when received the phone I found seal is in broken condition, also the phone color is white. But I ordered the black piece. Also I found the IMEI no is different from the bill and mobile. Also I found the Software update problem. After that I talk to the customer care of the Samsung mobile and it told that The piece is UAE make and Samsung India don’t give the warranty of this phone in India. So this is the biggest problem. I can’t claim the warranty of the phone in the India. Then I talked in the customer care of the Ebay. And customer care executive told that