Consumer Redressal

ISP: Reliance Communications. Plan: Freedom 999 Problem: Lack of service on holidays and no resolution to complaints. The internet service stops working very often and every time I file a complaint, either my complaint is closed without resolving the issue OR I am given reasons such as \"Sunday is a holiday, engineers do not work on Sundays\", \"it is Ganesh Utsav and engineers are on holiday\" \"it is Diwali, engineers do not work during Diwali\" I am paying for service on these \"holidays\" as well and not asking for waiver on such days, then why the lack of service? Complaint has been filed with 1.) Customer Care 2.) Appellate authority 3.) PGPORTAL under DOT Problem still exists. How do I file a petition in the consumer court for improving QoS and making service on such \"holidays\" non payable if service not provided.