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Complaint #7170 — sanjay saxena
Filed: 30 Aug 2014 ·
Address: 637, friends colony, jail road, suddowala, dehradun, uttrakhand-248001
An order ID No. 27125 for sewing machine was placed on 25th August 2014 along with advance payment of Rs. 1990/- through credit card. The item was delivered on 28th August through Blue dart courier. While using the product it was found defective and not as per the specification mentioned in online advertisement. their customer care nos. 08882799883 & 09211805062 were tried more than 100 times but only once they bothered to listen me. I requested them to refund my money and asked where to return the defective piece. But no satisfactory answer given. Now they are not picking up my call although more than 100 times they have been contacted telephonically at their customer care nos. SMS to both their customer care was already sent regarding my complaint and request for refund. A mail already sent to their mailing address. NAME SANJAY SAXENA ADDRESS 637, FRIENDS COLONG, JAIL ROAD, SUDDOWALA, DEHRADUN, UTTRAKHAND-248001 ORDER ID NO. 27125 DATED 25 AUGUST 2014 DELIVERY DATE 28 AUGUST 2014 COM