Consumer Redressal

I Mr.Alban Pereira from Mahim Mumbai 400016 would like to share the bad experience I am facing with Panasonic India pvt. Ltd I purchased a 50\" Panasonic LED TV in exchange for my 38” Samsung TV on 3rd July 2014 and in one month six days the TV was totally dead. I lodged a complaint with their service dept. on 9th Aug. Their technician informed me that a major part was nonfunctional, & was not readily available with them. Since the last 20 days I have been constantly e-mailing and phoning them to replace my TV in that case. But they kept dodging my calls. Finally when I visited their office to ask for the replacement of the TV they told me they were ready to repair the TV.I want them either a)refund my money or b)replace the defective TV & compensate me for the delay which caused me harassment & intense mental stress & also extend the warranty for the delayed period. Please guide me on this issue as I feel cheated and want a replacement of this defective TV. Regards, Mr. Alban Pereira.