Consumer Redressal

I bought a Purit Marvella Water purifier for Rs. 7500.00 about two months back from the Reliance store in Magneto Mall, Raipur. It was leaking from the body. The Purit Engineer came 3 times and the reliance engineer came twice but could not fix it. In the last visit, the reliance engineer also discovered that the UV lamp was not working and the water particles were also not getting filtered (the ppm of the tap water and the filtered water were both the same). I expect multinationals like Reliance and HUL to be more professional than this!!! Also need advice on how the situation can be handled. I have till now been very soft but firm with them. Dr. Jagrook Dawra, Watch video at https://www.youtube.com/watch?v=0NvqAxfA_Cc