Consumer Redressal

The local IVR system of the bank made me wait for as long as 50-60 minutes wasting my talk time twice. Issue was related to ATM card delivery, in which the Bank mentioned an improper address, Now the bank does not agree to the error & any compensation. I made a call to the IVR system in a goodwill to inform about the delay in delivery of the Debit card. For this I had to hold the IVR call for 50-55 minutes & in frustration i had to leave the calls midway without talking, that too twice. I made a complaint to the bank nodal officer Mr. Shiva Kumar Tadikonda, with a cc to Mr. Saurabh Singh, Senior General Manager and Head - Customer Service but the office is not in agreement to the fault on their side. As a proof I have the photo of the bank envelope in the condition as received. My intention behind is that the bank must improve their IVR systems and that will only be taken seriously when they shall pay for it.