Consumer Redressal

I dispatched my dismantled Bicycle (Montra Blues) in 3 packages from Pune to Bengaluru on 11 August,2014 through Active Cargo Movers and Packers. We paid the entire amount of Rs.2700/- charged by them, which included insurance cover of Rs.10,000/-. The bicycle was supposed to be delivered on Thu 14 August, 2014, but it has not been delivered yet. I have tried calling them several times so far, but now they just ignore my calls. The Active Cargo executive answered my call only when I called from a different number. All I get from him are lame assurances that it will be delivered soon. The name of the Active Cargo executive is probably Ravindra Bharadwaj. Their phone nos. are 020-32918912, 9372288912, 9860388912. Their website is http://www.activecargopackers.com/index.html . The name of their delivery agent in Bengaluru is supposedly Anil. His phone no. is 9342969797. Please help me get my bicycle safely.