Consumer Redressal

Hi,My Complain is with Snap Deal.I had made a purchase of 6000 rs from snap deal out of which i had purchased 3 sarees, 2 sarees came correctly and 1 came damaged. when i called snap deal customer care they confirmed to exchange it but to my surprise they kept confirming on some other product which i had not even ordered. After escalating and sending snapshots of the order i had placed and received i came to know that snap deal had their systems updated for a RED SILK SAREE when i ordered a BLACK SHIFFON SAREE, the product manager who i spoke to apologized and said they will refund my full amount to me after 3 weeks of non stop calling and explaining the same issue over and over again to 10 different people i only got paid the discounted value of my item the remaining amount never came back till now when i was promised a full refund as the error was at their end due to which i couldnt exchange and had to pay full and purchase the saree again.I request to please help me resolve this.