Consumer Redressal

I gave a request for porting my sim from Reliance to Docomo at a nearby mobile retailer shop. The shopkeeper told me to wait for 1 weeks for new sim to get activated. I waited more than that and regularily visited him to ask how much time it will take further. There was no positive response from his side. He has also taken from me, Rs 20 for porting which should actually be free. And today he denied telling he doesn\'t know what happened to the activation and its company\'s matter. He doesn\'t know what happened to my documents and the company says they did not received it. The shopkeeper takes no responsibility and asks me to go and complaint wherever I want.