Consumer Redressal

I HAD PURCHASED LG 3D BLU RAY HOME THEATRE SYSTEM MODEL NO. BH722OB on dated 22/12/2013 from reliance retail limited shopping mall FARIDABAD, PHONE- 0129-6546719, INVOICE C956, THIS PRODUCT IS UNDER REPLACEMENT WARRANTY OF ONE YEAR, NOW THIS PRODUCT IS GIVING PROBLEM IN PLAYING CD ETC, WE REQUESTED OUR COMPLAINT TO LG CUSTOMER CARE TOLL FREE NUMBER 18001809999, THEY GAVE US COMPLAINT NUMBER RNA140818080816. THEY SENT ONE TECHNICAL EXECUTIVE AND HE DID NOT UNDERSTAND THE PROBLEM AND HE IS ASKING THIS PRODUCT WE HAVE TO SEND IT TO SERVICE CENTRE AT OUR COST, WE ARE NOT SATISFIED WITH HIS ANSWER AND HE DID NOT PROVIDE US VISIT RECEIPT, WE NEED REPLACEMENT OF THIS PRODUCT AS THIS PRODUCT IS UNDER WARRANTY, PLEASE HELP US.