Consumer Redressal

I have purchased one Microoven from M/s Godrej and the same Microoven is uner AMC upto 29-10-2014. On 31-07-2014 the said Microoven had gone faulty and I lodged one complain on the same day over their help line phone number. Next day i.e. on 01-08-2014 one Technician Mr. Rabindra Nath Das attended but the fault was not rectified due the PCB fault. He told me that it will take one week time to replace the PCB. As it was not repaired after one week I contacted Mr. Das over phone and he gave me mobile number 8479902172 of M/s Godrej, Kolkata office and I contacted over phone for the fault but they again told it will take some more time to replace as they have not received the PCB from higher office. Now 20 days have already passed and I am not getting any service from M/s Godrej though the Microoven is under AMC. Please take necessary action to get it repaired immediately. Thanking you sir, Prakash Ch. Kar