Consumer Redressal

Dear Sir, Re. : Screen Damage of Nokia Lumia 1520. Mobile No.: 9821494661 1. I had, on 4th January 2014, purchased a Nokia Lumia 1520 (IMEI : 358342051558280) from the Nokia dealer M/s. Paragon Departmental Store situated at Raunak Arcade-B, Naupada, Gokhale Road, Thane(W), Maharashtra, India – 400602 for a sum of Rs.43,500/-. 2. I was always an avid user of Nokia phones. I was using a Nokia N-8 before I bought the Nokia Lumia 1520. Prior to Nokia N-8, I was using a Nokia 7710 and so on. 3. As the Nokia Lumia 1520 is a phablet and hence difficult to carry in the shirt pocket, I normally carry the same in my trouser pocket. 4. On 5th August 2014, when I reached my chamber and took out my above mentioned mobile phone, I was shocked to find out that the glass cover of the screen of the said phone had cracked. However the LCD screen was intact and the said phone was fully functional. In spite of repeated complaints, the company is not resolving my problem unless I pay Rs.16000/- for the