Consumer Redressal

I have Taken home Loan 2010 at that time Axis (Home Loan A/c no is PHR001300238062) provided one executives to me for Collecting documents and process those document. I have handover everything including Life Insurance Proposal with duly signed to him. but after 2.5 year at the time of releasing final Cheque they told me that due to Pending procedure of life insurance they can not issue final cheque , but i already submitted those document earlier two years back. During this complete 2.5 year if unfortunetly anything happen to me than who will be responsible for that.the problem which i have is with the resource transition at your side i mean if any one leaves axis bank than there should be a proper handover process instead it will result in lost / mis-placed customers document. During this complete 2.5 year i have rune without life insurance cover just because of your former executive lost my document.