Consumer Redressal

i ordered Car Dent Remover Dent Out and scratch pen combo and what i recieve is just a scratch pen. i called up customer care number also 3 times and talk to mr. ahswani and mr. puneet. order no. 17907945 Everytime i am told your complain will be resolved in 48 hours. we have already paid money and shopclues have fooled us and now they are not responding, no supervisor ever comes on call. more then a product cost we have spent on calls. they asked me to email the pic of wrong product which i sent them with attachment. they always say the pic doesnt open i mailed many times and called up customer care also but no response. kindly help us to get our product on urgency kindly protect customer, is there a forum or grievience where these merchants or websites is answerable