Consumer Redressal

IFB is monopolistic in providing service for washing machine.I had two chances to get machine repaired and felt cheated.They insist certain parts are replaced all together as they cannot ascertain which part is defective and replacing one will jeopardize functionality of the other and they take no responsibility for same.It is way of blackmailing customer.Further more that they get contract signed that parts will be supplied against old parts and you cannot retain old parts even if I pay for analysis.Parts are provided in packing without MRP and no confirmation that parts are reconditioned or new.It is a well thought of marketing to create fear in the mind of customer by refusing to share analysis and also refuse to analyse.Further more declining to leave parts with consumer.It is impossible and regrettable that IFB does not have a diagnostic kit and trained manpower despite charging exorbitantly.First time they insisted on three parts together charging approx Rs5600 & 2nd time 2 part