Consumer Redressal

This is with respect to loss of Rs.34,294 which was withdrawn from my ICICI SB Bank Account. I have informed the bank immediately when the transactions was happening and was on hold for 5 minutes from 20:20 on 28/7/2014 and I was receiving the debits SMS on my mobile. When I got connected to customer care I told him to block my card immediately and intimated that these transactions were not done by me.She confirmed that she has put those transactions on dispute and also told to lodge FIR in Police, and post submitting FIR copy I will get reversal of amount.I have submitted the FIR copy and bank provided me Complain number as SR 331550652.I have received the letter from bank stating that they will not be able to reverse the money since the transaction was done through 3D secure Pin. I have not shared my Pin with anybody, also I hardly do online banking.I have informed immediately to bank to hold my amount, inspite of that bank is not returning my money. Also I have told bank to provide IP address, bank is not providing any information.Request you to please assist me.