Consumer Redressal

I ordered a 4TB HDD Seagate on 4th August, delivered on 7th August (Order Number: 17916691) at about 1.30pm. I found that the product was dead/not working. I requested a replacement at 2.38 pm on 7th August 2014. After daily follow up today (12 August) they tell me to take it to the service centre of Seagate and they will not replace or refund. What a fraud company. God knows how many poor souls have suffered at their hands. Their return policy is as below: At ShopClues.com, we believe that customer satisfaction is key- therefore we stand behind all merchandise bought at our site. We will replace any order within 10 days of delivery, with free return shipping if you receive a product which is not as per the specifications ordered by you, Wrong Size Wrong Color Wrong Quantity Defective Damaged, Or Significantly different from the description given by the merchant