Consumer Redressal

Dear Concern, I Bhaskar Kumar Kar had taken two post paid sim vide Ph No: 8687790001 and Ph:8687790002. But since I got transfered to another location I was bound to surrender the same. One of your executive Mr Shahnawaz collection officer at Kareli Allahabad -UP Branch (Contact No:9305590582) contacted me and assisted me in getting the full and final payment done. I made Rs1300/- as full and final payment where the executive had given a receipt of Rs 543/- vide Bill No:UP/ALHB/12-13/1039257 Dated:21-09-2012 And the rest was told that the same would be adjusted in your bill statement and final bill will be generated. I did closed my Sim with immediate effect, but still when I did received the bills on the Phone Nos I met the Reliance Office, the executive at Allahabad Office told that only Rs 900/- was deposited and rest they are not knowing anything. When I complained there manager he said that executive was from third Party vendor and they are not responsible for the same. Please suggest 1- I was cheated and forgery has done with me by Reliance Communication executive what action are you taking? 2-Why do you hire people of whom responsibly is not take (Such a coveted company and saying such silly reply)? 3-Immediately reverse my bills and close my account with the settlement date (ie-21-09-2012) .? 4- Action should be taken against erring staff. I am providing you one week time after which FIR will be lodged against the executive with reference to your Company and Branch. Also if my case is not taken care of I will move to Consumer Court and PG Cell. As I have closed my SIm card, please contact me on my Phone:9839098323 (In evidence I have the executive signed receiving of my application and payment done to him, also the payment receipt of Rs543/-)