Consumer Redressal

I own a Fiat Palio SLE.On 16th July my car suddenly stopped and was not starting.I towed the car to Garodia Fiat,authorized service center of Fiat in Kolkata on advise of the call center of Fiat Service. Suddenly the owner appeared and shouted at his employees on the reason that why he has accepted the car. The reason given was that he will not even check the problem as it was old car. He utterly misbehaved and made me take the car back. I again called the service center who assured a call back from Garodia Fiat, which never happened. Garodia Fiat is taking undue advantage of being the single service center in Kolkata and have the audacity to refuse servicing car and his discretion.He even commented that \"you can go and complain to Fiat and I am not bothered. Fiat can do nothing against me.\" For days my car was by the roadside and every day I was towing the car to various garages.Finally on 30th July I took to Kalim Automobile who repaired my car. Total charge taken was RS. 23,190.