Consumer Redressal

HI Have written to exide team this but no response as of now. Dear Sir/Madam, This is to inform you that I have purchased an exide battery on 18/1/2013 from Exide Centre - Durgapur and after 18 months( free replacement warranty is for 18 month) & 9 day, i.e, on 27.07.2014 I found your battery is useless/not working as informed by the battery seller (exide centre - durgapur) and to my surprise this is not the first time I have to face this problem prior to this also I have faced same situation were I have to buy/replace a new battery with the old one just after expiring the warranty period. Now I can make two things out of all this that whether you all are preparing your batteries having a life only upto warranty period or every I am very unfortunate to face this situation. I had talked to this regarding the same battery seller (exide centre), Mr. Ashim Chakraborty - Claim head & also to your Customer Care no. 18001035454 but the same reply I get from all these people that free replacement warranty will not be available as it had crossed 18 months but I can get a 25% discount on current battery price which is comming around Rs 5000/- and can replace the old battery with new one.Now this is to inform you that it is not possible each and every time to buy/replace new battery just after expiry period. It\'s a humble request please consider my request and avail me the facility of free replacement or else I have to go by consumer court for the same this time. Please find the attachment for your reference.