Consumer Redressal

I had placed an order with your company for HCL Me Y2 Tablet (White) with 50% cashback. I placed the order on May 16, 2014. When I first tried to place the order the payment was made, but due to some technical problem the order could not be placed and so I had to place the order again. The order reference nos. are 14472411 and 14472607. I paid Rs. 13,999/- for this product. The payment was made through credit card.Due to some personal reason, I placed a request for cancellation of the order on May 16, 2014. Since then they are not returning my money. Everyday i was trying to call them and trying to resolve but nothing happening. As a consequence of their deficient services and the repeated incompetency displayed by their employees, I have suffered undue hardship and mental frustration.I request you to kindly arrange to refund the entire amount. In addition, I request you to compensate me with Rs.10,000 for the extreme stress and mental agony & the cost incurred to contact them.