Consumer Redressal

Dear Sir I want to file a complaint against Vodafone . I have taken a new connection and from the last one month they have not activated my connection.Everytime I call I get assurance of activitation on the same day. But yesterday they told me that there is no records with them and I shall repeat the same procedure again and also i was refused any refund of my money that i paid for the connection.I had taken the sim from the agent of vodafone : veracity networks. I wish to sue them for the inconvenience and the delay. Prashant Madan