Consumer Redressal

I have purchased a bata shoes through online, After receiving the product , shoe is not fitted in my leg. I registered a complain to Bata Customer care Complain No.- CRF239571. I have received a mail on 22-07-2014 the mail is given below. My complain is that if the discounted product is no refundable why the sell through online , Why customer care provided me a mail . Actually Bata India do Harassment with Me. Today The shop manager told that this product will not exchange. Customer Service To Me Jul 22 at 1:03 PM Dear Customer, Greetings for the day. Thank you for being a valued customer of Bata. We appreciate your feedback and concerns highlighted to us. We would like to inform you that we can only arrive to a resolution once the article evaluation has been done. We have instructed the store manager to extend you the best possible support on priority. Hence, you are requested to please visit our Bata Shoe Store at IDEAL REGENCY 46 DIAMOND HARBOUR ROAD KOLKATA- 700 063 Kindly