Consumer Redressal

I have order a Sony LED 40\" TV Model No: KLV-40R482, black on 17.04.2014 from Infibeam online Store. The same was delivered on 12.05.2014 after lot of follow ups and reminders to the vendor. When the same was delivered it was found broken and the screen was shattered from various places may be because of careless handling by the courier. A request of reverse pick up was put on the same day. Agaian after regular follow up and lot of persuasion the product got picked up in the month of Jun. After reverse pick up neither I\'ve received the refund of the product nor the product against hte replacement scheme. Its been more than 3 months and no one listening to the problem. No one providing contact details of higher authorities only customer care email id is taking the calls and replying. I have blocked my Rs.48635.00 and nobody is bothered in resolvoing the issue. Who is going to bear the interest and cost of harrasment agaisnt this. Kindly guide and help me.