Consumer Redressal

I purchased a reliance data card from reliance world on 23rd June-2014. The data card had stopped working since 1st july-2014. I called to help line no. and he said that I need to go the service center which is available in ambala cant(Nanak Telecome) I went there and he said that it will replace within 10 days, I requested to him that please provide me one standby device so that our work will not stopped due to this, they did not agree. I followed up with the service center after two days for the status of replacement he told me that they were not able to log complain in system due to IT issue. I called to helpdesk and share the issue about service center and ask them to help to resolve the issue as per given time line but they told me if he had been given the time line for 10 days than we can register your complaint after 10 days. I requested then to please register my complaint and resolve the issue because the service center is not able to replace my data card on time but they did