Consumer Redressal

I am a subscriber of Reliance digital TV. smart card no. 200662014557. A complain was registered on Friday July 11 2014 that the set top box is not working. Complain no. 222543082. Till now no action has been taken. Every time I call customer care, they tell it will be done as soon as possible.In order to escalate I contacted the supervisor, I came to know from him that there are no serviced set top box available so they cannot do anything. When I asked if new can be bought, he mentioned that in that case I would need to take the entire connection. When I asked for refund of what is recharged so that I can go to another provider, he said its not possible! When I asked to transfer to a higher management, they did not, saying that this is management. They gave an email ID for escalation which is fake. Every day I call up, they say it will be done today, try to put me on hold for half an hour. today since morning the customer care no is not working. Saying check the number you have dia