Consumer Redressal

I had purchased Micromax Canvas 4 (A210) from mobile store Patna on 15th August 2013 which is still under warranty. Now I am facing display as well as charging problem in my smart phone. For this I had deposited my Smartphone at M/s S.S. Telecom, 1st floor, Shop No-102 Kausalya Estate Bandar Bagicha, Patna-800001, one of the service centres of Micromax in Patna. They said LCD of phone has to be changed. For this they kept my Smartphone and told me to comeback in one week. I have been in regular touch with service centre. Sometimes I had to visit the centre in person by travelling 20 KM because no response getting over telephone. Even after waiting of 19 days since I submitted to my CANVAS-4 (A210) at your service centre M/s S.S. Telecom, no staffs/manager are in a position to tell me when would be they deliver my repaired Smartphone. They keep always saying the parts are waiting and no assurance was given to me that how long period they would take to repair/change my Smartphone. I do not understand why such long period has been taken for parts to come. My job sheet no. is E040160-0614-10545988 and job request no. is R1406FBHR10590449 under which M/s S.S. Telecom deposited my smartphone on 30.07.2014. In this context I tried to contact the customer relationship of Micromax hoping to escalate the service of delivery and they registered Complaint number - MMX1107147061 on 11.07.2014. I am really disappointed with the service of Micromax. I request you to do something on the above matter so that they could escalate their service and deliver my repaired Smartphone. With Warm Regards & Thanks Pankaj Kumar Manager, UCO Bank Mobile No. 9006292090