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Complaint #6594 — Somaditya Kar
Filed: 15 Jul 2014 ·
Address: 30/A Feeder Road Kolkata 120
Hi,
On 07/06/2014 I have recharged with Rs-2300/- (Transaction id-101830) which includes Value Prime 10M+ 2M ARP Mar-14 with top ups New Bengali Free Lifetime Topup July-11 and Bengali 2 FOC Provisioning TOPUP Jan-14 for 12 months. I donot have any other top up.
Now my subscription got suspended and I called up customer care and surprisingly got to know that I have other top ups for which I did not recharge and account will not be re-activated. Rakhal, the supervisor in the customer card mentioned that he will not activate my account as long as I am not recharging with atleast Rs-100/-
I want to know, in what basis my account got suspended.
Please find all the details attached. There is no extra top up I have.
I want immediate rectification of the above fact or else I will go to consumer court against this and also I will give negative feedback in each and every forum and online community against Airtel Digital TV.
My Account ID- 3009629385