Consumer Redressal

I purchased new Whirlpool AC around 2 months back. Initially I faced issues due to faulty installation by whirpool team, leading up to water leakage. This was addressed after multiple reminders to whirpool service center. Subsequently AC remote started giving problems, for which separate complaint was registered and I was promised that it will be addressed on priority. It\'s been weeks now that I have been calling customer service centre almost everyday now, requesting for remote to be fixed, but no action has been taken by whirpool team. This is despite my escalation to the seniors and supervisors at service centre, who every time have promised me resolution within 24 hours. I called the service centre yesterday as well and i was informed by the service agent that even the CRM call records of my daily discussion and escalation are not available at service centre. This really worries me as I have never experienced such unethical and customer unfriendly approach.