Consumer Redressal

Problem in the Godrej Double door refrigerator- 4 times in the last 2 years, every time problem with the Cooling effect of the refrigerator - every time technician comes and takes 375 as the basic charges + the charges for the problem rectified. I have paid over Rs. 2500 in the last 2 yrs. Neither the technician NOR the customer care executives have an answer to the problem being occurred so frequently. Two times the fan has been changed and we even don\'t know if that was the genuine problem. I have tried reaching out to the higher authorities but failed. I think I have made a mistake buying refrigerator from Godrej where i am being treated as if company doesn\'t owe any responsibility towards the problem that has occurred.