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Complaint #6534 — Sareena Varghese
Filed: 9 Jul 2014 ·
Address: Shanti Vilas, Flat no.8, SH Layout, 4th Cross, Kavalbyrasandra, RT Nagar PO, Bangalore 32.
Hi, my name is Sareena Varghese. We had ordered L-shaped Décor Sofa from Housefull Furniture, Kalyannagar, Bangalore. But when the sofa was delievered it was a damaged piece, where in the cushion covers were torn, there is red powder dropping off the cushions, the wood is damaged as we can hear some strange sounds when we sit. we immediately raised a complaint & when asked for the complaint number, the manager said no need & in one weeks time, they also sent two carpenters to inspect & we were informed that the guys will come from the warehouse to take the furniture . wE KEPT ON WAITING & ON May 14th, we raised the second complaint. But strange, we got the complaint number & we were informed that prior to this no such complaints were raised & hence to repair we need to give them 6000 Rs. Strange...Strange.....Please help us......we feel that we have been cheated. On 8th July, we received a message saying that the complaint that was raised has been resolved. we really don\'t understand..