Consumer Redressal

Respected Sir/Madam, This is regarding the harassment by MicroMax Smart Phone company from last One month. I gave my phone to Mobile Seva, Marathalli, Bangalore for service on 14th June 2014. Model A350 purchased on 19th March 2014 . Phone is under warranty as it is for One Year from the date of purchase. Even after repeated attempts of personal visit and calling the Micromax customer care number (1860 500 8286) , I am not getting correct status for repair of phone and from last 25 days, I am getting same answer from customer care executives that your phone will be repaired in 3-4 working days, but no avail. I am getting frustrated now and losing patience. I have asked the company to refund my money or replace with new phone, however they have refused to do so. Raised ticket with their customer care cell as well. Ticket number is 0107149414. Below are details : Date of Purchase of new phone from Micromax online store: 19th March 2014 Authorized MicroMax Service Center: Mobile Seva, Marathalli, Bangalore Date on which Phone given to Service Center: 14th July 2014 Job Sheet Number: 0107149414 Kindly help me in this regard, how to file a consumer case against MicroMax company. I have been harassed by the company.