Consumer Redressal

I ordered a V-Guard voltage stabilizer from www.ebay.in worth Rs.2590, when I got the delivery the item was broken, when I called the seller regarding this he raised up his hand from the entire matter saying its not his fault & i should contact ebay. I did that & I sent emails, i called them on their 1-800 line & sent the images of the broken item too, i kept getting assurance from them that the problem will be resolved & they kept buying 48 hours in all the calls of mine. They hung up on me several time while talking & never fulfilled the promises of call backs which they did. I am ok with refund or replacement both but someone should come & pick this from my home & I am not ready to spend any money but the ebay team is certainly not helpful and I am not getting any of it.