Consumer Redressal

I Tutun Mukherjee one of SYMPHONY CO.\'s customer from West Bengal purchased a symphony air cooler \"DIET -22 I\"on 27/04/2014 from M/S. SRIJANI ,VAT NO.19735648034, BILL NO.898 ,Product Sr. No. is 0716114616157. It is my painful duty to inform that SYMPHONY company\'s after sale service is one of the worst I have ever seen. I have lodged a complaint on 18/06/2014 recently and one more time prior to that date regarding not working of the air cooler pump moreover the motor is generating electric shock they sent technician but he failed to rectify the problem instantly and assured us that with in 12-15 days they will sort out the motor problem but it has not been solved yet. My complaint no. is AS-SL-18F14001 we are facing huge trouble with the product. I think it is the intention of the company for making unnecessary delay in its service in order to expire the warranty validity period so that they can charge for the service. Its my kind request to please take care of the matter.