Consumer Redressal

Hello, My mobile phone modal name HTC ONE had some malfunctioning, as it was in warranty period so I submitted it to the service center for repairing. This is the third time while my mobile was not working properly. So the HTC Company decided to replace my phone. I submitted the mobile on 06.06.2014 and they promised me to replace it with in 10 days. I called HTC customer care more than 100 times and they are saying that it is in process. Instead of this they are not telling the exact time when my mobile get replaced. It has been over a month now and still they are saying your mobile is in process. I don\'t know what to do? Can you please help me to sort out this. Details of Service card Mobile Serial No. FA35GW906794 Date of Submission - 06 June 2014 Modal Name - HTC ONE(Cost - 42000 rs) Service center - Nanak Telecom, 0171-4004317