Consumer Redressal

On 30th October, 2010, after being fed up with the service of MTNL Mubai Dolphin service, I surrendered my sim card at their Customer Service Centre at Dahisar. In this regard this is to inform you that in the month of Feb – 2010 I had talked to their representative on Customer Care No. 1503 for deactivation of GPRS usage with immediate effect but they stopped the GPRS service from April – 2010. In spite of this, I have been issued a bill for the month of May – 2010 with GPRS Usage Charges. I had again talked to their representative regarding this and he assured me that we have deactivated the GPRS usage in February itself but we don’t know how it is appeared in your Bill. I have told them that I will not pay unless and until the bill is corrected. But he told me to contact your office situated at Bandra – Kurla Complex. Due to this, I am forced to spoil my whole working day and go to their office to save just Rs.30/= as GPRS Charges. In spite of surrender of sim card their office has not stopped harassing me by issuing bill every month till date. I request you to look into the matter and ask them to stop issuing bill.