Consumer Redressal

I have been using TATA Docomo from 2011. I have upgraded to a 3G mobile in 2012 and have been regularly using their 2G and 3G services. There were no issues initially. However, recently, an amount of more than Rs.200/- was deducted from my phone in a period of 2 days. I have called up the customer care (CC) to find out the details of deductions and was informed that it was for my internet usage. I have a special 3G recharge pack (Rs. 251/253) and have been on the same pack for the last year. This pack gives 1GB 3G data and 200 talktime. When I informed the CC exec that this was the case, he has replied that i have used chargeable websites. I do not believe that for a second. The only websites i use were fanfiction.net, google. irctc, etc. So I asked him to give me the details of the websites. He has mentioned that he could not see the websites but can tell that they are chargeable. I have explained that I still had free data left. Then he says that since I was using multiple applicatio