Consumer Redressal

This incident happened on 31st May when younger brother went to withdraw money from Indian Bank ATM, Sec-93, Noida using an SBI ATM Card.During the transaction the machine froze and didn\'t dispense cash though the amount was debited from the account, confirmed by an SMS on my number.On contacting SBI, our home bank branch, they told us to file an online complaint against Indian Bank to look into the matter.Today after almost a month, Indian Bank closed the complaint stating that the transaction was complete then and amount withdrawn, though we didn\'t receive any amount since machine failed to dispense the amount.Now we have nowhere to go or nobody to contact to.We are in dire need of money.