Consumer Redressal

sir i had requested MTS to stop my service after payment of all dues. despite that they continue to charge me and harass me over phone.my MTS no was 9136358704, i receive an mail as quoted \"Dear Mr. Chatterjee, Thank you for writing to MTS. With reference to your e-mail on Wed, 22nd May \'2013 MDN 9136358704, we have gone through your MTS account and found that the status of your MTS account is temporary deactivated on 24.05.13 as per your request for the disconnection of MTS services. Also like to inform you that before permanent disconnection of account number gets temporarily deactivated (TD) and after 90 days of TD your data card will get permanently disconnected (PD). Further, we would request you to clear the outstanding amount of Rs. 541.72/- to proceed with the disconnection request. We assure you that you would get proper response from our end, and will be given best of our services\" this was not informed to me when i availed their services. thankyou for any help