Consumer Redressal

Dear Sir, I would like to inform you that I had purchase one Olive Touch screen mobile Model - VG300 vide your delivery Note No. 59000415331/14-06 dated 14.6.2012, Order No. 2870826 Invoice No. 2492 dated 14.6.2012 of ( H.S. DISTRIBUTORS, JAIPUR). Now, I just used for around two months only, it stopped getting charged. Unfortunately I could not locate the bill and copy of delivery, and without which i knew tht your service centre people will not entertain. Luckily now I got the copy of bill and other documents and approached your service centre at Uttam Nagar. That person took the handset into the workshop and after 15 minutes he cam out saying it cannot be repaired because some the part where we insert the charge is broken. One thing is not clear, since it is under warranty period I have not opened the set or tried to do something but how could it get break, that too inside the set. Otherwise he should have opened the set in front of me. Finally he had given the set back to me