Consumer Redressal

Dear Sir/Madam, I am having icici bank credit card since last 7 years. My Card No is 5239 5110 2940 1013. On dated 28-01-2013 i have applied for cash in facility on my credit card though your phone banking officer Miss/Mrs. Samtha. SR 255768339. She told me that your Loan amount will be of Rs. 52000 and ROI will be 10% p.a. at reducing rate of interest. and also told me that tenor will be for 12 months only. She also told me that the amount will be credited in 4 working days in your saving bank account. I accept all the above mentioned conditions told my your phone banking officer SAMTHA. But after 2 working days i received SMS on my mobile that the amount of Rs. 52000 for 3 months for ROI of 18% been approved. As soon as i call to you phone banking officerMR. SURYA. Surya told me that it was a wrong message by technical reasong sent by us. I request him to send me a new message from you. He told me that ok we will send it by tomorrow. But on next day i wait for message. After waiting for night i called again to yout phone banking officer MR. YOGESH. He told me that the above incident happen due to technical reason. He also promise me that your problem woul resove within 12 Hours. I wait for 24 Hours. But my proble was not resolve. On dated 31/01/2012 i talked to the phone banking supervisor Mrs/Miss Latha & Jalja. They promise me to solve my proble within 24 hours. They also promse that i will call you within 24 Hours. Till today there is no any updation from any of above mentione all the Phone banking officers as well their supervisors also. Today @ 4 p.m. i call icici bank phone banking for asking the status of the complaint. I talked to Mr. Rajesh. He told me that today JALAJA is on leave so i transfer the call to another supervisor LAXMI. LAXMI told me that we will call you. I insist to talk to JALAJA because she is already aware of my case. First she told me that she is on leave. After 5 minute she told me that hold the phone i am transfering the phone to JALAJA.:). I asked that she on leave today? Laxmi reply that no she is available. After holding me for 20 minute Laxmi reply that JALAJA denied to talk with me.