Consumer Redressal

Hi, My name is Yashpal Singh. Bajaj Loan Account No is 424SCE00128951. I purchased one sony vaio laptop. Due to change in my salary Account my emi got returned in the third month. But i informed the collection person and also i visit your office to change my bank account no. but there were no response from both side. But finally and regularly i paid all my EMIs within the month in which in was due also i paid all my cheque bouncing charges. The from Bajaj office in chandigarh i got the response that i can take a new loan after 5 days. but now its almost 3 months that nobody is providing me the right information that whether i can apply for the new loan or not. Everyone said yes i can get the loan but when i applied your system rejected the case. So if a customer regularly paid all the charges is this the behaviour that we expect from you. Please revert ASAP. I want the real answer not the standard one that i will get the response within 48 hours.