Consumer Redressal

Dear sir, I am having a tata docomo connection which contact number is 9234455312. It has been about 2 years and 7 months the connection is with me. Now tata docomo has stopped it CDMA service in Bihar so there is lots of problem i am facing that is network and always if there is any repair work to be carried out no one is there to resolve my problem. I talked to tata docomo toll free number they mis guide me and tell that you cannot port CDMA number but according to MNP rule by tele department of INDIA I can port it. They always misguide me that you cannot port . Today i got a call from them that you can port but am not able the problem is When ever i Send PORT 9234455312 to 1900 the message does not go though . They told me that you are not having balance but i am having then also it does not go through I want to port my two numbers i.e 9234455311 and 9234455312. Please i need your help. Thanks