Consumer Redressal

Dear sir, I am following up almost from last 3 years regarding my pf settlement. I had applied for my PF (MH/PUN/34224/36116) withdrawal for the second time in 2012 to Tech Mahindra Ltd. I had submitted Kotak Mahindra Bank cheque. Since there was some problem with my account in Kotak, I had to close it. Many months later PF payment was supposedly done by the PF office, but since the account was closed, it was returned back and payment was cancelled. But the status in PF website shows that amount has been already settled to the member. Meanwhile, I applied for PF transfer process from my current employer in February 2014 as withdrawal was not successful both the times. In the month of March 2014, I received an sms stating that withdrawal payment is in process and payment will be made soon after which I have no updates. Currently I do not understand if withdrawal is being processed or the transfer process. Please help me with one of these.